FreightMatchers Overarching Goal:
To arrange or provide, the transportation of our customer’s goods in a prompt, efficient, and courteous manner and to offer assistance to both our internal and external customers whenever it is requested or appropriate.
Our reputation depends on quality, and we believe that our objective will be achieved by FreightMatchers associates continually striving to meet the requirements of our customers.
To meet our commitment to quality, it is the policy of FreightMatchers to:
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Promote a climate of open communications which demands attentive listening and candid discussion in an atmosphere of mutual respect and influence
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Provide customers with timely pickups, timely deliveries, minimum transit times and follow up to insure the service is conforming to their requirements.
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Encourage and recognize innovation and team work.
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Recognize the dual role of everyone in the FreightMatchers organization as both a customer and a supplier.
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To never compromise with honesty
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Expect that each person within FreightMatchers will provide his or her best effort performing the requirements of their position.
FreightMatchers is a successful transportation team.
If every person on our teams applies the principles expressed above on a daily basis we will achieve our goal.
